Revoked GitHub Education Faculty Benefits: Reverification redirects to pricing page

[NguyenPhongLan]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello GitHub Education Team, Hello everyone,

I am experiencing a blocking issue with GitHub Education faculty reverification.

My GitHub Education benefits were recently revoked and my account now requires reverification. However, when I click the green "Start an application" button from the Education benefits page, the system does not open the reverification or document submission flow. Instead, it immediately redirects me to the GitHub pricing page.

Because of this, I currently have no way to complete reverification.

Steps to reproduce:

1. Open the GitHub Education benefits page
2. See that benefits are revoked and reverification is required
3. Click "Start an application"
4. Get redirected to the GitHub pricing page instead of the Education verification form

Expected result:
The button should open the GitHub Education reverification flow so I can upload the required academic documents.

Actual result:
The button redirects to the pricing page, and I cannot continue the reverification process.

I have screenshots showing the revoked status.

Has anyone else experienced this issue recently? If needed, could a GitHub staff member help route this to the correct Education team for investigation?

Thank you.

[github-actions[bot]]

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[syedsafeer]

Hi @NguyenPhongLan,

This redirect issue often happens due to browser cache or a session conflict. You can try these steps:

1. Try opening the link in Incognito/Private mode or clear your browser's cache and cookies.

2. Make sure your school-issued email is still verified and set as your primary email in your GitHub settings.

3. If the button still redirects you to the pricing page, it’s likely a bug on the portal. In that case, you should contact GitHub Support directly at: https://support.github.com/contact/education

[NguyenPhongLan]

I followed your suggestion and reviewed the support portal again. However, the categories you mentioned are not available on my side. The form only shows the GitHub Education options currently visible in the portal, and none of them allow me to successfully submit this issue.

In particular:

the faculty status path does not provide a usable submission route
the technical bug option is marked as invalid and redirects me to the community forum

Because of this, I currently have no way to report this redirect problem through the available support form.

Would it be possible for you to share a direct contact path to the team that manages GitHub Education reverification, or to escalate this issue internally on my behalf?

I would be very grateful for any direct guidance, since I have already tried the available troubleshooting steps and the currently visible support options do not work in my case.

[syedsafeer]

That screenshot actually shows a bug on GitHub's own support form ("not a valid choice" error). It’s no wonder you’re stuck in a loop if the reporting tool itself is broken.

Since I'm a community member like you, I don't have the internal access to escalate this directly to the GitHub team. However, try this workaround to reach a human:

Instead of the Education portal, go to the main GitHub Support page (https://support.github.com/contact), select "Account" or "Billing" as the category, and report it as a "Website UI/Redirect Bug." If you avoid using the word "Education" in the subject line, you’ll likely bypass the automated bot and get a ticket opened with a real person.

Once a human responds, you can explain the reverification redirect issue. I'll keep an eye on this thread in case a GitHub Moderator jumps in!

[NguyenPhongLan]

Thank you very much for your suggestion. I really appreciate your help.

You are right, it does look like the support form itself is broken on my side, which is probably why I keep getting stuck in this loop.

I will try your workaround by going through the main GitHub Support page and reporting it as a website redirect/UI bug. Hopefully that will let me reach a human support agent.

Thank you again for taking the time to help. I will update the thread if I find a working solution.

[syedsafeer]

You're very welcome! Getting stuck in an automated loop is indeed frustrating. Hopefully, the main support route will connect you with an agent who can resolve this manually. Best of luck

[mahi141414]

any updates from you guys?