Account Flagged? 5 Rejections on Student Developer Pack Despite Official Documentation + Support Tickets Being Closed Without Response

[jsandy04]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

School Email/Domain Issues

Hi everyone,

I've been trying to access the GitHub Student Developer Pack for my account (jsandy04), and I'm completely stuck. I've now been rejected 5 times in a row, my support tickets are being closed without explanation, and I have no idea what's wrong.

The initial problem: When I first tried to apply, the system wouldn't even let me select my school .edu email—I kept getting an error message before I could submit. I searched the community for help and found guidance saying to sign in with my regular email instead and provide ample documentation. I followed that advice exactly.

What I've submitted:

Official School ID - with my name and school ID number clearly visible
Official billing/account statement from my school - dated and cross-referenced with my school ID number
Multiple supporting documents - transcripts, class schedules, proof of enrollment
I've even been verified as a student by Figma (which accepted the exact same documentation)
I tried the workaround with my regular email and submitted all the official documentation they asked for—but still got rejected.

The support experience:

Ticket #4260202 - Closed with a response that didn't address my issue
Ticket #4260240 - Archived with zero explanation
Multiple other tickets similarly dismissed
I just submitted an official support ticket through "Account restrictions" category, but I'm posting here again because I'm concerned my account might be flagged or there's a system error preventing my application from being properly reviewed.

My questions:

Has anyone else experienced the .edu email error, then tried the workaround with regular email and still got rejected?

Does anyone know what might cause an account to be flagged/blocked from the student pack?

Is there something specific about the documentation format or email that matters?

I'm a legitimate student and any guidance would be appreciated.

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