Copilot subscription problem

[KatsaounisThanasis]

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When i try to use my copilot account inside the visual studio i received the following messages

I try to buy a pro subscription but it is failed

What it is must be to resolve this issue ?

[mahmud-r-farhan]

To resolve this issue and regain access to Copilot, you must renew your subscription.

1. Go to Your Copilot Settings: Click the blue "Review Copilot Settings" button shown in the image. This will take you directly to the correct page on the GitHub website.
2. Reactivate Your Subscription: On the GitHub page, you will be prompted to renew or reactivate your Copilot subscription.
3. Provide Valid Payment: You will need to enter a valid payment method to pay for the subscription. This is the step that resolves the original "billing failed" error.
4. Confirm: Once your payment is successfully processed, your subscription will become active again.
5. Restart Your Editor: After successfully renewing the subscription, it's a good idea to restart Visual Studio (or whichever code editor you are using) to ensure it recognizes your new active subscription.

[KatsaounisThanasis]

Thank you for your response.

When I click on this button, I am directed to the GitHub Copilot settings page, which is fine. However, when I click on the following button, the next page does not load. I have tried with different browsers and cleared my browser cache, but nothing works.

But the issue is still there.

[mahmud-r-farhan]

You're encountering a redirect loop issue (ERR_TOO_MANY_REDIRECTS) when trying to activate or use GitHub Copilot via the "Start using Copilot Free" button. Since you've already:

• Tried different browsers,

• Cleared your cache,

…let's move on to additional solutions that could help:

---

✅ Step-by-Step Fixes

1. Clear GitHub and Copilot Cookies Specifically

Rather than clearing all cookies, try deleting only GitHub and Copilot cookies:

• Open the site: https://github.com

• Press F12 → go to the Application tab.

• Under Storage > Cookies, select GitHub and Copilot domains (github.com, copilot.github.com, etc.)

• Click "Clear All"

Then reload the Copilot page.

---

2. Log Out and Log Back In

A bad session token could be causing the redirect loop:

• Go to https://github.com/logout

• Then log back in and try again.

---

3. Try Incognito / Private Mode

This ensures no extensions or cached sessions interfere:

• Open an Incognito/Private tab.

• Go to the Copilot settings page manually:
  https://github.com/settings/copilot

• Try enabling Copilot again from there.

---

4. Check GitHub Billing Status

If your Copilot trial has ended and your billing info isn’t set up properly, it can sometimes cause loops.

• Go to: https://github.com/settings/billing

• Check for any failed transactions or missing payment methods.

---

5. Try the Direct Activation Link

Instead of clicking the button, visit this Copilot free activation link directly:

👉 https://github.com/features/copilot/signup

---

🧪 Still Not Working?

If all else fails, try:

6. Use a Different Network or VPN

Sometimes network-based security or proxies (e.g. at work or school) interfere with redirects.

• Try switching to a mobile hotspot

• Or use a VPN

---

🛠 If the Issue Persists

This may be a GitHub-side issue. You can:

• Contact GitHub Support here:
  https://support.github.com/contact

• Report the issue with screenshots and steps you’ve taken.

[KatsaounisThanasis]

I believe the root cause of this issue is neither my PC nor my browser because it's happening to other users, and they have the same behavior.

So, I think it's a bug related to GitHub Copilot

[mahmud-r-farhan]

it's unlikely to be caused by individual systems or browsers. Given the consistent behaviour across different environments, it does seem like the problem may be related to GitHub Copilot itself. It might be worth reporting this to the GitHub Copilot support team for further investigation.

[Jitesh8260]

🤔 What the Messages Mean:
"Billing is currently locked" → Your payment method couldn’t be charged.
"Subscription has expired" → GitHub has disabled your Copilot service.

This typically happens when:

• The card on file is expired or declined.
• There are insufficient funds.
• There's an issue with your bank or payment gateway.

✅ Steps to Resolve the Issue:
Go to Billing Settings:

Visit: https://github.com/settings/billing

✅Update Payment Method:

Check and update your card or payment method.
Make sure the card is valid and has sufficient funds.

✅Retry the Payment:

After updating, GitHub might automatically retry the payment.
If not, try to manually subscribe again to GitHub Copilot:
https://github.com/features/copilot

✅Check for Billing Issues:

Go to https://github.com/settings/billing → Look for any error messages related to your payment attempt.

✅Contact GitHub Support (if needed):

If you've fixed your payment method but still face issues, contact:
https://support.github.com/contact

💡 Extra Tips:
If you’re using GitHub Student Pack, make sure your access hasn’t expired.
You can also check your email linked to GitHub for more specific billing error messages.

[KatsaounisThanasis]

Thanks for your response

i update my payment method with a valid card, and the github automatically test my card and seccessed,

when i try to sin up in the github copilot page to doing manualy the reniewing for my subscrition the page dose not loadind

[davevad93]

Hi @KatsaounisThanasis,

There seems to be a widespread problem with this, as seen in this open discussion #161867.

I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[KatsaounisThanasis]

i open a ticket guys and i hope to response me quickly because it is a important for me and my job

[KatsaounisThanasis]

i used free before i deice to go to pro

[KatsaounisThanasis]

FYI

[KatsaounisThanasis]

Seem be resolved

[wuzhixiu]

[Narendar5930-jpg]

I am getting the same error

[ajiajith5656]

ME TOO

[ajiajith5656]

Seem be resolved

IS THERE ANY SOLUTIONS

[HanumantSargule]

I am getting same error

[davevad93]

Hey all, there are issues with Copilot as indicated in GitHub Status.

I don't think it will take long to fix it and it should already be working for some.

[Narendar5930-jpg]

How can I fix this error ?

[Akash1134]

Hi everyone,

We are investigating reports of users unable to utilize Copilot Free after a trial subscription has ended for Copilot Pro. Sorry for the trouble caused.

Current Status

The changes have been reverted and we are seeing signs of recovery. We expect impact to be largely mitigated, but are continuing to monitor and will update further as progress continues.

We are continuing to monitor recovery and expect a complete resolution very shortly.

For details, please see Incident with Copilot

[minibarindirma]

Tamam kardeşim.

bune boktan bişey

[minibarindirma]

kart değişiyorum yine aynı bok

[DarkSkull15]

same issue. cannot continue to pro

[LadyPsy]

same here still can not get subscription

[m3rr]

Just submitted a ticket 2 days ago that's be left unread - I wanna upgrade to copilot pro as well but when I goto make the payment I'm just taken to the copilot website. I try to use it and it says Access denied.

The money is there
I've used this card in the past.

I've been trying for a few days now

[m3rr]

They Got back to me and unlocked my account - but it took literally over a month - ridiculous

[cic1988]

Same issue here. Old copilot pro user. wanted to renew subscription. failed by this error. How come it has been for such a long time no real fix ready?

[astesin]

Whatever micro$oft touches becomes shit like window$

[ayush-4]

Even I'm trying with different credit as well as debit cards, its not activating Copilot Pro. I've created a ticket also for Github Support also two days back, but no response yet.

[surajkhaar]

same

[surajkhaar]

cant i use upi for payment

[Andy963]

I can't believe it's been 6 months and this issue still exists.

[spurdow]

Im having problem as well, my vscode wont detect my newly purchased subscription.

[ProgrammingWithNick]

GitHub Copilot Subscription Fix
Problem
Can't use Copilot in Visual Studio + subscription purchase failed
Quick Fixes
Fix 1: Sign Out & Back In

Visual Studio → Tools → Options → GitHub
Sign out of Copilot
Restart Visual Studio
Sign in again

Fix 2: Check Subscription
Go to: https://github.com/settings/copilot

Verify subscription is active
Check correct account is used

Fix 3: Fix Payment
Go to: https://github.com/settings/billing

Update payment method
Retry purchase
Try different card/PayPal

Fix 4: Clear Cache
Close Visual Studio
Delete folder: %LOCALAPPDATA%\GitHub\Copilot
Restart Visual Studio
Common Issues

Wrong account - Sign in with account that has subscription
Payment blocked - Check card works for international payments
Organization policy - Ask admin if Copilot is blocked

Still Failed?
Contact support: https://support.github.com/contact

[rishivr21]

Most Copilot issues are not bugs, but authentication or subscription mismatches.
A quick sign-out, subscription check, or cache reset usually fixes it.

[Snipa-x-killa]

这是来自QQ邮箱的假期自动回复邮件。   您好，我最近正在休假中，无法亲自回复您的邮件。我将在假期结束后，尽快给您回复。

[Richardo12Ndjibu]

j'ai eu un sérieux problème avec mon compte copilot pro, je me suis réabonné l'avant hier samedi soir, mais arrivé le hier dimanche on me dit que j'ai atteint la limite et pourtant je n'ai pas travaillé beaucoup de choses.

[Richardo12Ndjibu]

[Samarpit027Chauhan]

I have paid but i cant see options for copilot chat or agent

[Snipa-x-killa]

这是来自QQ邮箱的假期自动回复邮件。   您好，我最近正在休假中，无法亲自回复您的邮件。我将在假期结束后，尽快给您回复。

[kucoll]

I opened a one-month trial period of GitHub Copilot Pro from March 1st to April 1st. Why was I deducted US$5.16 on March 16th?

You promised to try it for a month, but you deducted my fee halfway through. I need to return the fee and explain what the problem was.

If no one of you handles or responds to me, I think you are defrauding users and deducting fees falsely?

[karolmarianaacuna]

my account is still showing Copilot Free, but today GitHub successfully charged my bank for Copilot Pro. The charge was successful on my bank, but my account is still locked and Copilot still shows Free. Please manually remove the billing lock and assign Copilot Pro to my account. I am attaching the proof of charge again.